Portfolio · Mission Log Nathan Atkinson
AI/Automations Administrator & Knowledge Operations
Scaling self-service support through strategic content management, automation, and AI-enabled workflows.
Focus
Knowledge Strategy · AI Automation · Content Lifecycle
Stack
React, TypeScript, Python, Zapier, AI coding tools
Strength
Workflow automation & AI-driven support deflection
Location
Remote · Eagle Mountain, Utah
Mission: build scalable knowledge systems, custom apps, and AI automations to improve support deflection and empower user enablement.
Current focus: leveraging content governance and AI tools to reduce time-to-resolution and create a premium self-service UX.
Coordinates: Salt Lake City, Utah · Remote · B2B SaaS and education tech.
Key skills
Strengths
AI Adoption Timeline
01 · About
How I work
A quick snapshot of how I approach automation, AI, and support operations.
02 · Experience
Where I've driven impact
Roles, teams, and platforms where I've improved support, reliability, and operations.
03 · Projects
Systems I've shipped
Selected workflows and tools that show how I think about automation, AI, and support.